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This document is in addition to the User Agreement and contains the terms and conditions for purchase of any product/ products through this website (www.kraftbuy.com).The website is the property of Teneo Marketing Services Private Limited (Company). Please read the following terms and conditions carefully as any person placing an order to purchase any product/ product through this website (Hereinafter referred to as the “buyer”) will be deemed to have read, understood and accepted the terms and conditions, rules and regulations as contained in this Buyer’s Agreement.
By subscribing to or using any of the services provided through the website, the Buyer agrees that he has read and understood and that he is bound by the terms of this agreement, regardless of how he subscribe to or uses the services of this website. If the buyer does not want to be bound by the terms and conditions contained in this agreement, he must not subscribe to or use the services provided through this website.
The website operates on marketplace model providing platform/virtual showrooms to buyer’s to purchase the products listed on the website.
Every buyer willing to buy the products listed on the website of the Company (www.kraftbuy.com) shall register himself with the website of the Company.
Unique Nature of Products Offered:
As the website offers only handcrafted products for sale, there might be minor deviations in the products delivered to the buyer against his order.
A buyer placing an order through this website may make the payment for such purchases either by using the payment gateway facility, by way of cash on delivery or by depositing cash, cheque or demand draft in the bank account of the Company.
On successful receipt of the order by the Company, a confirmation e-mail will be sent to the buyer. The Company may also at its sole discretion limit the number of transaction that could be performed from a particular buyer account or through a particular bank card.
Returns and Refunds:
The Company offers a seven (7) days return policy which is binding on all buyers.
(i) Any reference to Recitals, Clauses and Annexures are to the recitals, clauses and annexures of and to this Agreement.
(ii) Words importing the singular include plural, words importing any gender include every gender.
(iii) Headings used in this Agreement are for convenience or reference only and shall not govern or affect in any manner, the construction or interpretation of this Agreement including any Recital, Clause or Annexures hereof.
2. Buyer’s Registration:
Any buyer willing to place an order through this website for the first time will be required to fill in the required information in the Buyer Registration Form as provided in the Login tab on the home page. On successful submission of the registration form the buyer will be provided with a login ID and password through an e-mail at the e-mail address provided by him in the registration form. In case such user ID and password is not received by the buyer within 12 hours of submitting the registration form the buyer shall intimate the same to the Company by contacting at email@example.com. Thereafter, the buyer may directly access his account on the website by using such login ID and password. Maintaining the secrecy and confidentiality of such login ID and password shall be the sole responsibility of such buyer individually.
The website or the Company cannot and will not at any time be held liable for any loss or damage arising due to any loss or mis-placement of the said user ID and password.
3. Unique Nature of Products Offered:
The buyer agrees and acknowledges that as the website only offers handcrafted products for sale, the Company cannot guarantee the perfect and exact replication of the final product as ordered by the buyer. The products delivered to the buyer may vary form the product displayed on the website in terms of minor deviations in size, shape and design as the products offered for sale are hand-cut, hand-made, fabricated and hand-painted. However, the Company assures its buyer’s that such deviations do not come out at the expense of quality and such diversion is intrinsic and unavoidable and makes each product in the series unique and, thus, extra valuable.
4. Payment Process:
A buyer placing an order through this website may make the payment for such purchases by selecting any of the following payment modes:
(a) Payment on Billing shall mean a Transaction where the payment for the products purchased through the website is made either through the payment gateway by using his debit card, credit card or net banking: OR
(b) Payment on Delivery shall mean a Transaction where the payment for the products ordered by the buyer through the website is made by him at the time of delivery of products at the address provided by him through the logistics partner. All payments made by the buyer against delivery will be made only in cash or through valid bank cards only (subject to the availability of such service in the area of the delivery) and no other mode of payment will be acceptable; OR
(c) Payment by depositshall mean by depositing cash, cheque, demand draft in the bank account of the Company (Teneo Marketing Services Private Limited) or delivering bankers cheque/demand draft in favour of the Company (Teneo Marketing Services Private Limited ) payable at New Delhi within seven (7) days of placing order; OR
5. Shipping and Delivery Process:
Once the buyer has placed an order through this website a confirmation mail will be sent to his e-mail ID specifying the order number, details of the product ordered and mode of payment selected by him.
The seller or the Company shall provide the details of the delivery lead time on the Website within seven(7) days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller on the Website. If the Seller fails to enter the details of the delivery lead time on the Website within such prescribed time, the Company may in its sole discretion cancel the Transaction and refund the Transaction Price (if paid) to the Buyer. In case of delivery outside India (in which case only electronic payment shall be acceptable), the details of the delivery lead time have to be entered on the Website within five (5) days of Payment Confirmation.The delivery time will vary from product to product. However, the delivery time will not be later than seven (7) days from date of dispatch for the products to be delivered within India and twenty one (21) days from the date of dispatch for the products to be delivered outside India. Date of dispatch for each order will be provided on the website two (2) days of placing the order
However, in case the order is not received by the buyer by the expected date of delivery, the buyer shall immediately notify the company by contacting at firstname.lastname@example.org. Such intimation should be made by the buyer within seven days of the expected date of delivery. If the buyer fail to provide such notification/ confirmation of receipt or non-receipt of an item within seven (7) days of expiry of the Delivery time prescribed, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded in such case.
In case of payment on billing, upon successful receipt of the Transaction Price by the Company from the Buyer the Company shall notify the buyer and the seller that the Transaction Price has been received. In case of payment by Payment on Delivery, the Company shall notify the buyer and seller that the buyer has committed to pay the Transaction Price by Payment on Delivery
Website will make at least two attempts to deliver the Products to the buyer at the location specified by the buyer (and informed to courier Service by seller) over a period of four business days and at the time of delivering the Products shall obtain the signature of the buyer or his representative on a document which is referred to as a POD.
The Buyer agrees and acknowledges that the Company is only a facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by the Company through and of the prescribed payment methods.
6. Limit on the volume of transactions:
The company may at its sole discretion limit the number of transactions and the amount payable against a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Price. However, for any bulk orders the buyer may contact the company directly at email@example.com.
The buyer may at his sole discretion provide a feedback on the products ordered by him or about the services of the company or the seller on this website. However, the buyer undertakes to exercise due care while making any feedback and shall not make any comments that are non-factual in nature, defamatory, illegal or offensive/ obscene in any sense.
8. International Shipments
Any buyer placing the orders from outside India will be governed by the terms and conditions contained in the International Transaction Policy and same shall be in addition to this Buyer’s Agreement.
9. Returns and Refunds:
(a) If at any time the buyer feels that the products received by the buyer do not match with the products ordered by him thorough the website, the Company offers a seven (7) day return policy. After the expiry of the seven (7) day period, all purchases are final and no product returns will be accepted by the Company.
(b) Any buyer willing to return his order shall send an email at firstname.lastname@example.org with the details of the product ordered along with a clear photograph of the product (Clearly showing the defect or damage) and reasons for return. Any returns and refund will be made by the Company only on account of damage or defect in the product ordered or delivery of a wrong product.
(c) The Company will review and intimate its decision in consultation with the seller to the buyer through an email within two (2) days of receipt of e-mail from the buyer requesting a replacement.
(d) To be eligible for any refund the buyer shall at his cost return the product to the seller at the address provided on the shipping bill/ invoice in it's original packaging and will ensure its safe delivery to the Company.
(e) In case, the Company decides to make a refund to the buyer, it shall deduct from the transaction price of the product the shipping cost and tax charged. In case of return the buyer may opt for getting another piece of product delivered or getting the money paid in the form of gift vouchers of Kraftbuy.com.
(f) In case, the Company decides to make a refund to the buyer, it shall deduct from the transaction price of the product the shipping cost and tax charged. The money would be refunded to the buyer within seven (7) days of acceptance of refund by the company through bank transfer NEFT or a company cheque.
(g) Any decision take by the Company in this regard will be final and binding on the buyer and the seller.
(h) With regard to the international shipments refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received by the Company against such order. All risks associated with the foreign exchange including any loss, charges or fees, if any will be borne by the buyer.
(i) The Company will not accept any returns on the orders for products which have been personalized or customized especially as per the requirements/ specifications of the buyer.
10. Order Cancellation Process
(a) Order once accepted by seller can only be cancelled under following cases –
i. Within 12 hrs of placing the order
ii. In case the seller is unable to supply the exact replacement in case the first shipment was not as per order
(b) Once the seller has confirmed the order and the shipment has been initiated the order cannot be cancelled.
(c) The final decision to cancel the order lies with the website and all parties have to agree to same.
11. Additional taxes:
If any additional taxes, fee, charge, octroi are levied by any local authorities at the place of delivery such additional taxes, fee, charge, octroi will be borne by the buyer. Such additional taxes, fee, charge, octroi will be charged separately at the time of delivery.
11. Limitation of Liability
The Company will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if we have been informed in advance. The liability of the company would be to the extent the charges paid by the user for buying the product on company’s website.